Refund policy
We want you happy with your hat. You have 30 days from the day your order arrives to request a return, for any reason.
To be eligible, the hat needs to be unworn and unwashed, with tags still attached, in its original packaging. You will also need your order number or proof of purchase.
To start a return, email us at support@shipshowco.com with your order number and what you would like to do. We will reply with a return shipping label and instructions on where to send it. Please wait to hear from us before shipping anything back, because packages sent without an approved return cannot be processed.
Printed to order, still returnable
Every hat is printed after you order it. That is how we keep every design available without sitting on dead stock, and it does not change your return rights. Printed to order does not mean final sale here.
Crew pricing and discounts
Crew pricing and any storewide offer do not affect your return rights. If you bought 3, 6 or a dozen hats at a crew discount, every one of them is returnable under the same terms. If you send back part of a crew order and the remaining hats fall below a discount tier, we refund what you actually paid for the hats you returned.
Damaged, misprinted or wrong item
Check your order as soon as it arrives. If a hat shows up damaged, misprinted, or it is simply not what you ordered, email support@shipshowco.com with your order number and a photo. We will send a replacement or a full refund, whichever you prefer, and you will not pay return shipping. Print defects are on us.
What we cannot take back
Gift cards, and any hat that has been worn, washed, or had its tags removed. That is the whole list.
Exchanges
The fastest way to get the hat you actually want is to return the one you have and place a new order, so you are not waiting on the return to land first. If you would rather we swap it directly, say so in your email and we will sort it out.
European Union 14 day cooling off period
If your order ships into the European Union, you can cancel or return it within 14 days of delivery, for any reason and without a justification. The hat still needs to be unworn, with tags, in its original packaging, and you will need proof of purchase.
Refunds
We will email you once your return arrives and has been checked, and let you know whether the refund was approved. If it is approved, the money goes back to your original payment method within 10 business days. Banks and card issuers can take a few extra days to post it. If 15 business days have passed since we approved your return and you still do not see the money, email support@shipshowco.com and we will chase it down.
Any other return question, email support@shipshowco.com.